- Select from thousands of pre-written bullet points. Experience with web-based Outlook 365 helpful, Must display ability to work with general computer operations, including reservations software (OPERA, HotSOS/REX), Must be able to communicate professionally in English, both written and verbal, Conversational abilities in Spanish and other languages helpful, Must be able to safely access all areas of the hotel across varying conditions, Must be able to multi-task and display ability to recognize that the guests’ interests and needs are always primary, Good organizational skills and detail oriented, Update room statuses throughout the day on the hotel computer system, Report deficiencies and maintenance requirements, The ability to communicate, write and speak English, Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager, Previous supervisory experience in hotel housekeeping preferred, Knowledge and use of electronic technology, Help Housekeeping Manager with proper, adequate training and re-training of all housekeeping staff, Identify to the Housekeeping Manager and employees requiring coaching, counseling or progressive discipline, with intent to improve performance, attitude and appearance, Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc, Assist in the implementation of the “Quality Assurance Program”, Assist in the implementation of new standards to provide the guests the highest quality of service, Through close communication with Housekeeping Manager, recommend areas in need of improvement, Assist with scheduling to keep payroll costs within budgeted guidelines, Attend all scheduled meetings Report in either written or verbal form all information to the Housekeeping Manager, Responsible for proper quality control and daily monitoring of housekeeping staff, Ensure standards of cleanliness are met in all areas of responsibility following proper LEED Green Cleaning Standards, Assist in the preparation of timely and fair performance appraisals of all staff, Leads, trains and supervises room attendants and inspectors to ensure all rooms and public areas meet established cleanliness and quality standards, May inspect rooms as occupancy and staffing needs fluctuate, Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks, Demonstrates the desire and ability to provide high quality service to both internal and external customers, Makes self available to staff to answer questions and provide direction, Continually works to improve supervisory skills, Delegates work assignments and follows up to ensure completion, Develops staff so that successful customer service scores are achieved, Performs work with little or no supervision; works independently, Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment, Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites, Record data concerning work assignments, personal actions and prepare periodic reports, Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards, Follows instructions and responds to management direction, Set up and maintain stock of food preparation line, Adhere to policies and procedures regarding sanitation and sanitary food handling, Check with dispatch about open rooms, late services, drop rooms, etc, Read email, check and print your calendar. PDF; Size: 373 kB. Coordinate weekly payroll for the associates within the department. Your new supervisor in housekeeping wants to know that you're reliable and thorough. Reviews two-week payroll report, Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs, Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests, Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service, Coordinates with Banquet and Set Up departments the placement and removal of equipment in units, Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc, Key issuing (recorded through “IN & OUT” logging), Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist, Recognize guests needs and monitor guests request on the floor, Report 24 hrs. No need to think about design details. Teach housekeeping teams how to safely operate and maintain cleaning machinery and equipment. Supervise a staff of (15) housekeepers and additional staff. Alert management of potentially serious issues, Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc, May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in, and/or log all lost and found items according to established procedures, Understands, follows, and enforces all Aramark/location policies and procedures, Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, and refrigerators, Consistently strives to improve the communication process and always follows up with Housekeeping Director, Conducts department line-ups to ensure that pertinent information is being communicated on a daily basis, Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping and Laundry. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. The resume sample above gives an excellent outline for how to accomplish that. You should also inform management of any equipment or furniture in need of repair or replacement and ensure that the housekeeping staff complies with all safety and sanitation policies. Housekeeping Supervisor Resume Template. Ability to operate a computer, phone and other office equipment. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures, Strong guest service, interpersonal and supervisory skills are required, Ability to take initiative and effectively adapt to changes, Ability to recognize emergency situations and takes appropriate action, Ability to establish and maintain cooperative working relationships, Ability to use sound judgment; working independently with minimal supervision, Abillity to perform a variety of duties often changing from one task to another with impending deadlines and/or established timeframes, Ability to perform well with frequent interruptions and/or distractions, Perform all shift checklist responsibilities & reporting requirements, Be familiar with property, departments, hours of operation and services of the hotel, Answer basic Housekeeping related questions, Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas, Comply with federal laws and break periods, Complete maintenance work orders (Swiss Service), Monitor and evaluate Room Attendant’s performance, Turn in all lost and found items in accordance with “Lost & Found procedures”, Clean, dust, scrub, polish and service guestrooms (when needed) in accordance with hotel procedures and Housekeeping Room Attendant checklist, Conduct room inspections to ensure all rooms are cleaned to standard, Follow procedures for ‘Do Not Disturb’ rooms, Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs, Participate in required training programs, Any other reasonable requests made by a Supervisor, Report suspicious activity in hallways or heart of the house, Answering the housekeeping phone and fulfilling guest requests, Consistently walk the hotel for inspection purposes, Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations, Present a professional image to employees, guests, clients, owners and investors, Ensure compliance with company standards, policies, and guidelines, local government regulations, Operate ethically to protect the image of Swissôtel Chicago, Utilize programs (recycle) designed to help Save the Planet, Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operation of hotel facilities. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate, To assist with the recruitment and section of department employees, To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping, To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times, To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested, Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager, To relive the Office coordinator and Floor supervisor whenever is needed, To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management, Recruit, train, manage hours, supervise and evaluate all student housekeeping staff, Manage academic year and summer building turn over (i.e. Helping company in managing housekeeping operations. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. -preferred, Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, vestibule, lobby, etc, Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc, Use and store cleaning chemicals, supplies and equipment in a safe and orderly manner, Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner. Home: 000-000-0000 | Cell: 000-000-0000. email@example.com Assigned daily duties to houseman, lobby attendants.sheduleShifts provide daily coaching, feedback and positive reinforcement. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Adept at managing a large staff and effectively controlling operating budgets. Performed light administrative duties including but not limited to completing, and filing paper work, answering telephones, faxing, and copying. Environmental Services Job Description Resume New Housekeeping Supervisor Resume Samples … Counsels, coaches, and supervises all custodians, Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules, Ability to train custodians on work-related equipment, Conducts cost versus effectiveness tests for new products ordered, Counsel and coordinate with customer management representatives on all matters relating to services performed, Resolves clients’ concerns, conducts follow-up calls and makes onsite visit inspections for satisfactory job performance, Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found, Assist in formulation of budgets for labor, materials, equipment, and capital expenditures, Ensures all equipment in proper working condition including carts, scrubbing equipment, etc, Orders replacement items through purchasing, and works with vendors regarding repairs to existing equipment, Perform any additional duties on an 'as required' basis where such duties are within the scope of contractual responsibilities, Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through, Ability to work effectively under pressure and manage multiple priorities, Demonstrate excellent customer service skills and experience working closely with contractors, vendors, suppliers, Minimum of two/three years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities, Must have general hands-on knowledge of both routine nightly and daytime facility cleaning and related services, Must possess adequate knowledge of technical skills and techniques required by this contract, and will be able to recognize circumstances under which cleaning techniques may be hazardous to the facility or personnel, High School education or equivalent preferred, Must read, write and speak the English language, Minimum of 3 years Housekeeping/Room Attendant experience and or 1 year of Housekeeping Supervisor/Room Inspecting experience, Must be able to communication effectively and efficiently with other departments and the guests via email and verbal communication, Prior Hilton Brand Hotel experience preferred, Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation, Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed, Follow all Marcus Hotels and Resorts policies and procedures, OSHA standards and procedures, Marriott Standards, and key control procedures, Must be able to represent the company in a professional, well-groomed and courteous manner, Provide training to all Housekeeping staff as applicable, Ensure appropriate standards of conduct, hygiene, uniforms and appearance are maintained, Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction, Attend all scheduled mandatory Housekeeping Department meetings, trainings and hotel meetings, At least 1 year of prior supervisor experience required, previous housekeeping supervisory experience preferred, Must be able to lift, push, pull and or carry up to 50 lbs, Ability to prioritize and organize workload to ensure deadlines are met, Ability to provide clear direction, instruction, and guidance to subordinates in the English language, Ability to communicate effectively to associates in a secondary language, bi-Lingual preferred, Ability to understand reports and relays correspondence, Accurately performs all essential job functions, Manage and supervise all tasks of his/her staff, Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures, Ensure that guest supplies are replenished, Ensure guests’ requests are promptly and courteously met, Report damage or malfunction in hotel rooms using P.M.S system, Maintain equipment in proper state of cleanliness and repair, Conduct daily briefings with staff at floor level, Report unusual behavior/activities on floors to Assistant Housekeeping Manager, Comply with hotel’s health, safety and hygiene policies, Attend meetings and training sessions as required, Fully understand the difference in guest levels (VIP) and in room categories, Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures in order to have product guest ready at established check-in time, Maintains log of room entry key cards, pagers, and radios, Maintains payroll and productivity reports to monitor labor expense. Examine carpets, drapes and furniture for stains, damage, or wear. When it comes to job … Empties/removes trash. I think it's important to have an employer who remembers we all have a life outside of work and helps us maintain a healthy work-life balance. Ability to follow an appropriate course of action based on policies and procedures. In this part of your resume, list the qualities that make you a good housekeeper. Applies all applicable OSHA requirements to all assigned work. Worked side-by- side with front desk to ensure vacant, clean rooms were ready on time. Housekeeping Supervisor. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Compare requisitions and receipts to invoices. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper, To sign for any keys you may have and to be responsible for that key during your shift. Is also expected to be a “hands on” supervisor, By this, we expect that they be prepared to lend “hands on” assistance if a hotel area becomes very busy. Responsible for progressive discipline of associates within the department. Also Housekeeping Supervisor Jobs. The exact information you include could depend on your experience and what the hiring manager wants to see. Education. Use our Job Search Tool to sort through over 2 million real jobs. Have been awarded by Gujarat State Board for Drawing. Inspect work performed to ensure that it meets specifications and established standards. Housekeeping Supervisor resume 1. Check out real resumes from actual people. Create a Resume in Minutes with Professional Resume Templates. Exceptional problem solving and conflict resolution … Enthusiastic Housekeeping Supervisor offering 6 years of hospitality experience. Conducted pre-shift meetings to prepare the staff for the night ahead; concerts, large groups, special projects, etc. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. 's, special guests and requests, Recruits, hires, provides orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the housekeeping functions. Love this resume? Housekeeping Supervisor Resume Example Resume Score: 80%. Worked and supervised workers in fifteen buildings (dormitories, administration buildings, physical plant, campus nursery school, health center, and dining hall). Confronts and documents unsatisfactory performance and policy violations, Cleans various offices and/or public areas as assigned by Management, Responsible for the cleanliness of guest rooms daily in accordance with cleaning procedures, stocking cart with room supplies, replacing bed linens and replenishing guest room supplies, Requires strong attention to detail, ability to communicate effectively with guests and team members verbally, Ability to bend, lift, and be standing or walking all day, Daily cleaning includes: bathroom (toilets, floor, mirror, bath tubs, sinks and walls), Kitchens (dishes, stove, counters, sinks, floors, and windows) and Bedrooms (changes of linens, vacuuming, dusting, remove garbage, polish and clean furniture), Ensures that any problems are brought immediately to the attention of the appropriate department/person, Upholds all "be the difference" guest service standards, Abides by and upholds all ARAMARK policies, 1-2 years previous work experience in a Housekeeping supervisory role or comparable position preferred, Ability to pass pre-employment background check, Ability to prove eligibility to work in the United States, Responsible for checking house count and maintaining its accuracy, Train new employees, help to develop and implement training program, Be up to date on all guest services, promotions, and events in the hotel, Must be able to perform all Front Desk duties, Work with Housekeeping and Front Office teams to maintain and improve guest service scores, Minimum 1 year experience in a hotel environment (guest service), Assist in the selection, development, counseling and discipline of associates on a regular basis, On a daily basis, train, supervise the activities of housekeeping associates, and monitor productivity and adherence to work standards, Inspect and evaluate the physical condition of the property and submit recommendations regarding repairs, painting, furnishing, Perform all duties of a Room Attendant or House Attendant as needed, Show them you CAN, show them you CARE; following all essential principles of RLHC, Have passion for service; like taking care of others; and provide that friendly above and beyond service to our guests, Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities, Considerable knowledge of housekeeping policies, procedures, equipment, and supplies, Prior experience as a supervisor or lead worker, Able to multi-task, follow-through and prioritize well to meet deadlines, Ability to connect honestly and openly with your guests and your team, Ability to develop effective working relationships with fellow associates and managers, Has at least 1 year experience in a similar capacity in hospitality industry, Is a great team player responsible for the operations of the designated Housekeeping areas in the hotel, Has supervisory skills to guide and coach junior colleagues, Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards, Assess inventory of, assign for cleaning and inspect facilities, Verify and report status and/or discrepancies of facilities, Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to facilities and public areas, Assist in performance evaluations of housekeeping staff, as needed, Visually inspect and verify all discrepancy rooms on report, Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Housekeeping Supervisor Resume Hotel And Restaurant Management Being In A Hospitality Both Challenging And Exciting Read The Sample Resume For Hotel And Re. By admin. Insist on a work environment that is free from harassment, Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Promote safe work practices and a safe environment for guests, members and staff, Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions, Promote a cooperative, positive and problem-solving atmosphere at all times, Foster a close working relationship with KRPM Association and Housekeeping, Assist area management with inventory, ordering, office paperwork and are quality walks, Provide staff, training, coaching and performance reviews for the housekeeping team, Celebrate successes and publicly recognizes the contributions of team member, This position will be covering multiple areas as needed, Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning, Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas, Ensures that security procedures are adhered to at all times, Furnishes and burnishes floors as required, As applicable, cleans restrooms: Sweeps and mops floors. Review and adjust staffing daily to ensure optimum staffing levels. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. 1. A perfectly composed professional experience section has the power of making or breaking your job application. Ensure room attendants take the initiative to greet guests in a friendly and warm manner, Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties. Maxine focuses on those simple acts of care and thoughtfulness that make all the difference in good housekeeping. Inspected the work of the housekeeping staff to make sure that they were properly cleaning. Create Cover Letter. Build Your Own Now. Handled guest requests, and issues promptly, and courteously. Benjamin S. Gardner 1840 Walnut Avenue Dumont New Jersey - 07628 Phone: (201) 501 6996 Email: benjamin.gardner@email-id.com Career Objective. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Housekeeping Resume Skills. Ensuring the highest level of guestroom cleanliness is achieved and maintained. Graduated in 2009 with a high school … Maxine Curry Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. For such a position, you need a fantastic resume like this one here. . Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required, Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner, Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled, Other duties as assigned by the Executive Housekeeper and General Manager, Able to stand for long periods of time - required, Check and inspect assigned rooms, report discrepancies immediately, Assist with proper training of housekeeping staff, Complete the required number of written inspection forms on the housekeepers, Maintains communications with other departments to ensure guest satisfaction, Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing, Must be able to stand or walk for up to 8 hours. in an informative and helpful way, Ability to speak, read and write the English language, Previous Housekeeping experience at a luxury property preferred, Requires knowledge of the ability to operate computer equipment, Excellent ability to read and speak and write English, Monitor inventory control of equipment, furniture and supplies, Identify maintenance repair items and coordinates services with work control, Perform related duties based on departmental need; perform housekeeping duties as needed, Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs, Report anything unusual and assign items to correct situations, Check for early services, special requests and VIPs, Complete and turn in, or phone in, work orders on any damage you see or any reported to you by your staff, Assist with scheduling and purchasing products, Previous experience in a Housekeeping supervisory role at this level, Maintain control of linen rooms, storerooms, and cleaning supplies ensuring adequate security and supply, Two years’ experience in hotel housekeeping preferred, Must be able to stand for a minimum eight (8) hour shift, To be actively involved with payroll and holiday management / submissions, Ensuring safe control of chemicals and consumables, Ensuring the team deliver high cleaning standards in line with contractual requirements and making sure good customer service standards are delivered, To provide a professional service to our Carillion customers, To work in a multi task environment using own initiative and following a defined process in line with contractual and client needs, To act as part of a fully serviced facilities team within the Carillion office to ensure that core operating hours are covered, Manage and monitor direct reports to ensure service is delivered within Company and Contractual Compliance, Provide reference information dating back 3 years', Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping, Adhere to cleaning procedures and instructions for use of cleaning agents, Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs, Push and pull vacuum throughout entire room and empty trash, Performs the functions of the Suite Attendant, Daily inspections of guest suites to ensure Naples Hotel Development standards of cleanliness, Provide training for all newly hired associates and implement on-going training to all Suite Attendants, Assume the role of the Executive Housekeeper when he/she is not present, Performs tasks assigned by Executive Housekeeper, Be required to be cross trained with other departments and may be required to perform such task on a periodic basis, Will realize guest satisfaction is of highest priority and associate must follow all guidelines and training related to put forth management, Hotel level housekeeping, preferably extended stay focused, Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms, Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies, Ensure guest complaints are resolved in a timely manner, Maintain employee attendance, uniform and room history cards, Prepare purchase requisition forms. 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The Sample resume is an excellent outline for how to accomplish that the hospitality industry background a timely cost housekeeping... Are a professional manner and efficiently too are optimized paperwork on daily activities, employee progress and necessary supplies leader.

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