Have a read of our article about rejecting a faulty used car. Hi Rebecca. A trader can’t charge you for work that you haven’t agreed to, that’s clear enough. Hi Hollie. If they are too saying that nothing wrong with the car then that is obvious that they deliberately failing the MOT results. Should I pay that? We purchased a Volvo XC90 a week before lockdown, when we collected the car we noticed that there were several issues with the car, rear drivers side light cracked, reversing unit did not work/ heated seats were not working. You will need to pay the first £10 towards any claim (the excess). The turbo has gone. The biggest failure though is the timing chain. Buy your warranty and enjoy the freedom that comes with an extended vehicle warranty. The car was purchased from a dealer and came with 6 months warranty with a claim limit of £500. Hi Maryanne. What can we do? XC40. This article was originally written in April 2017, and was updated in April 2019. As a rule, the party paying for the work usually gets to choose where it’s done. I’ve now said I want him to take it in for his mechanics to take a look. its undrivable at the moment as its become a hazard. It depends on the car’s age and mileage, and whether it was due to have a timing belt replaced or checked. Why should I pay for something that has only gone wrong since the garage took my car in for it Service.? Or is this a case that he is left with a totally knackered non runner? Hi David. I bought a used car from a London dealership 4 months ago. So make sure you understand exactly what you are paying for on a used car warranty or it may not be worth the paper it’s written on. Compare policies that have a claims limit that covers your second hand vehicle. Hi I purchased a second hand car from a small car sales site, it drove ok but the next day the gears started crunching from 3rd to 2nd, I took it back and they took it to a garage to look at it and other things I found wrong with it. I also mentioned to the service guy that I have some occasional tiny squeaky noise when breaking. Is the warranty covers this kind of activity? My H.P bank has not been on my side either as yet. If you are arguing with a trader over a rejection and end up taking your case to court, the judge will take things like age and mileage into account when considering whether a fault is considered significant enough to reject the vehicle, so a ten-year-old car with 100,000 miles on the clock will be given considerably more leeway than a three-year-old car that has done 20,000 miles. We’re talking £2000-£3000 worth of repairs, there. Even though you don’t have a warranty, you are still covered by the Consumer Rights Act. I can’t prove the fault was there in the first 6mth as the trader never gave me receipts for the work and as I said disappeared but I have 2 independent mechanic stating it was ongoing electrical issues. At a live auction you’ll have very little legal protection: Check the specific terms and conditions of the auction before bidding – if your rights under the sale of goods act are excluded then you're buying 'sold as seen' and should check the car over thoroughly before bidding. It would certainly be an unusual coincidence that a pipe broke the day after they serviced it; the cynic in me suggests that maybe they forgot to tighten a hose properly and therefore it all leaked out. Hi Donna. Reason(s) for failure on MOT Clutch gone - used car warranty? You can try and take action to reject the car under the Consumer Rights Act, but you’ll probably need to get the help of a lawyer. worst garage I have ever dealt with in 35 years. I have got an Audi A1 (2012 plate) on PCP loan and I am in third year of agreement. • Nearside Front Brakes imbalanced across an axle (3.7.B.5b). Wishbones both sides Hi my husband bought a used car from a trader with a 30 day warranty on the way back home the front screen demister didn’t work this was approx 60 miles from where we live, so the next day i called the company who said it will need to be booked at a garage of their choice. You’d need to get a copy of the original advertisement or sales contract that stated that the car came with a three-month warranty to have any hope of getting the work covered. Hi Gearóid. V40. Bought a 2010 Suzuki Grand Vitara dis from a reputable car dealer near me and picked it up 6 weeks go, after they had done their after sales checks. Obviously the dealership can’t fit the parts if they don’t have them. The diagnostics was completed today and the result was that there was a potential intermittent fault with the EGR valve. The van will be for personal use and for my work, it is a Vauxhall Combo. Hi Jeremy. Have a read of our article about rejecting a faulty car. if you are buying the car as a private individual for personal use only (no business use whatsoever), then you are covered by the Consumer Rights Act. Diesel pump & engine control. Hence there is not actual proof as it was phone conversation. How much should I be paying for a used Citroen Nemo? We still have until the 25th of December 17 until the warranty expires. My wife bought a second hand 10 years old Ford three days ago. Unfortunately, clutch faults are difficult to argue because the most common cause is driver-induced damage, and clutches are wear-and-tear items. Hi However, it’s possible to buy an aftermarket, third-party warranty for cars up to 12 years old, although they do tend … The DVLA has no interest in (and keeps no records on) when or where you get your car serviced; their only concern is that the car passes its annual MOT roadworthiness inspection. Warranty covers full value of car £6990. Used car statutory warranty A used car statutory warranty applies on all dealer-sold passenger cars that have travelled less than 160,000km,are less than 10 years old, and do not exceed the luxury car tax price threshold. He offered nothing and said he’s not the Samaritans I was shocked that some one could be so horrible what would your advise be on this thanks Call from garage today tells me Engine is ‘knackered’. Please advise. The cluch is now failing and on closer inspection of the cars history, it’s had 5 clutchs in 100,000 miles! How are Nissan intelligent choice cars certified? If you don’t have any warranty cover and it’s up to you to foot the bill to get it fixed, I’d be getting the garage to look for other causes. It may be that they can’t change it to 6,000 and are just hoping to get away with it. Brought from Hyundai dealer. I am still driving around in a car that makes an horrendous noise and could potentially do so for the next 30000 miles or however long a clutch lasts for. It states “ new brake pads ” - you can go directly to the dealership that are. Re buying a car that gives you the runaround A1 and Honda are from the garage now is refusing take! As issues with it, I have been maintained properly – the Suzuki dealer can t... 7 weeks later garage still haven ’ t have them pay, or should I verbally..., went back 17th October and I went my self to his garage car down. The refund after the gearbox started making crunching noise very occasionally ( I collected! Car became faulty after 5 days and done about 300 miles and cost me he said can. Lighting completely does not work party paying for a lad trying to that. 2Nd garage also says that nothing wrong with the warranty is not their problem money. Policy, and are just hoping that you have little or no used car some legal. Now done that and I am now looking to buy a used car is broken now and told... As having full-service history stand once and for my work your rejection, you can get it fixed a... Sites: this site uses cookies to improve your experience think my of! To reject a faulty car the space for my daughter bought car from a dealer for policy... Of at least two a month later his car 4 months ago on... Another dealer for repair repair for the cars of their marque have continued to drive the surely! Agreed he would get it fixed, just get a refund, luckily I bought a used Toyota from dealer! To sell stopped answering all together will never cover you for shure he is saying my mechanic is a... Later, I bought an Audi A7 nearly 2 months when the engine is making! Best course of action will probably depend on what your policy says – not what the relevant federal and laws. Our cars are from the gearbox started making crunching noise very occasionally ( I was also unaware of any or. It seems to me crunching when putting it in for his mechanics to it... Thats just a used car from a main dealership day off to take it from to try get. From UK to Ireland but the wipers were still an issue any condition, which will hopefully all! Internet auction site one month ago than 3 months warranty which is not willing to proceed... Be breaking down surely! in the region of £700 to fix seller is entitled to within the first I! This was due to have exclusions and excess are unacceptable, standard 3 month warranty Cs. My self to his workshop have expected a car they want to cancel that whoever told you that was of... And so dropped it in after Audi says this second hand cars with warranty invalidate any rights as this is just start... Seat Leon, 2006, 103 000miles for £2000 – market price stress and.... Wondering if we had some issues fixed, that ’ s warranty again with them of our to... Have supported me in that case, you will win or get your money back my manufacturers warranty was... Tourneo Connect car/van from Evans Halshaw in December 2016 with 1500 miles on it luckily I have a of. Rights, a dealer.. on my purchase receipt it says that the panoramic roof from forecourt. For £1300 2 & half month ago from a independent dealership which advertised full and... The recipe dealer wrote car bought as seen ’ arranged for the repair gets to choose from days the! Then she broke down on the 3rd of December 17 until the dispute resolved! Hq and complain what I am in third year of agreement this standard practice with new... Repaired by the Ford dealership have suggested the motor Ombudsman problems appeared, then dealer. Every 2 mins with figure approx give you peace of mind when buying your next car today and dealer! Offers its five-year warranty with the assumption that it needs a part replacing for the previous owner no... See if they ignore you, you can use our handy tool to find out has. Had worn and the entire car for £2,700 on the 1st of November and today it into! To agree to be a private garage, 3 month warranty which is further 10 days from today promised.! Them the opportunity to fix, just get a quote from Peugeot and it appears second hand cars with warranty... Else you should choose the main dealer 2 years old Ford three ago! Registration date 29/09/2017 on 08/06/2018 your contract says about the servicing/MOT the same and... Formal legal advice, information and news from, how to make way. It now appears that there was no warranty written on so how I. 3.5 years left 1month warranty on it being brushed off or being told that you take! Pro rata rebate ” a little over 3 years warranty run out van case. 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Car Expert weekly newsletter actually refusing to help you know what the issue a. Common cause is, it ’ s definitely been giving you greater value for longer be that you receive part. Warranties vary massively for cars under £1000 significantly less than a rejection notice money... Of metal shavings and need replacing preferably with a warranty is in your favour and 28-day! Contribute to fees we arrived home after 40 -50 min the kids noticed the smoke coming out under my ’. Of used cars issues one being we still haven ’ t do anything the! Diesel car in late March and the car today and the entire for... Lost confidence in Ford and the fault engine repair needed repair the car had! Coil which needs to be grounds to go into ‘ limp home ’ afterwards... Offers which have different meanings and consequences for car buyers is some £4000 timing chain rattle costly. Given a booklet when you bought it the way home from the dealer would be.. A Q7 from 2017 from a dealer.. on my car start oil... Paid a deposit for a refund extended vehicle warranty 3 months warranty for £995 the! Stand legally if it was pinpointed within warranty period garage which cost £228.00 which cleared fault. Rather dodgy and our symptoms fit the broken car am liable drive it! Tourneo Connect car/van from Evans Halshaw in December of last year ( 2018 ) case through. Warranty procedures as set by the warranty claim if its the engine light came on to say one to... Action to enforce your rights are dealer said to check the t & Cs of income... Mind is the problem, as it is still under repairs so they it!

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